Net Promoter Score

Offered as a special service to our Vision Source customers, our quick (3 minute) patient survey is an essential tool for boosting the Net Promoter Score associated with your practice.

Implementing the Net Promoter Score In Your Practice

The Net Promoter Score is a method for measuring and managing every aspect of your practice based on satisfying the patients that you serve. Don’t let routine survey data mislead you in managing your practice. Use the “Net Promoter Score” to insure that you’re delivering the quality, service, and experience that your patients expect.

Why Implement the NPS?

  • Measured performance by outside agency
  • Demonstrates proactivity toward patient experience
  • Ranks your office among all other VS offices
  • Results are marketable to ACO’s by VS

How to Implement NPS

  • Vision Source Turnkey NPS
  • Deployed by DATAppointment
    • Every two weeks we will mine your database
      • Patient Name
      • Date of Service
      • (92004, 92014)
      • Telephone Number
  • DATAppointment interviews patient (3-4 min)
  • Sends results to VS for aggregation
  • VS reports data to you through Member Portal

NPS Report Includes

  • Net Promoter Score for your office
    • Monthly
  • Verbatim for patients with unresolved issues
    • Patient contact information
  • The Median NPS for all participating offices
    • Compare your office performance

Cost for Implementing NPS

  • $120.00 per month for Vision Source members
  • Paid directly to DATAppointment
  • HIPAA Compliant
Net Promoter Score Sign Up

Just fill out the quick form below, click the Print Form button, sign it and fax it to us.